Terms of Use


Autos de Alquiler (“Alamo” or “We”) provides this website (“Site”) for your use, subject to these Terms of Use and all applicable laws and regulations.  Please read these Terms of Use carefully.  By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use.  If you do not agree to them, please do not visit or use the Site.  Alamo reserves the right to revise these Terms of Use, so please check back periodically for changes.  Your continued use of the Site following the posting of any changes to these Terms of Use constitutes your acceptance of those changes.  Updates will be evidenced by a more recent Last Updated date at the top of this page.  All changes are effective immediately when We post them, and apply to use of the Site thereafter.

Purpose of the site; reservations and transactions.

Alamo provides the Site solely in order to assist you in viewing car rental options and submitting a reservation request.  This Site does not assure you that you will be able to secure a reservation, that We will accept your request for a reservation or that We will not cancel a reservation.  Rental contracts between Alamo and users of the Site are exclusively entered into at branch locations of Alamo and its affiliates or their respective franchisees and are not entered into through this Site.

All reservations and transactions made through the Site are subject to Alamo’s acceptance, which is in our sole discretion.  Without limitation, this means that Alamo may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and, unless you select the prepayment option (if available), without liability to you or any third party.  By way of example and without limitation, We may refuse to accept or cancel a reservation due to inventory shortages, inventory constraints and manufacturer recalls.

You may cancel a reservation at any time, regardless of whether or not the reservation or transaction has been confirmed, for any or no reason.  The cancellation is without liability to you, unless you select the prepayment option (if available).

Use of the site.

Alamo maintains the Site for your non-commercial personal use.  Your use of the Site for any other purpose is permissible only upon the express prior written consent of Alamo.  Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including by distributing, transmitting or publishing the Site or any of its content; (2) interfere with others’ use of the Site; (3) impair the Site’s operation or interfere with or disrupt the servers or networks connected to it; (4) interfere with Alamo’s intellectual property rights; (5) frame or otherwise co-brand the Site or any of its content; (6) deep-link to any portion of the Site; or (7) use the Site for any illegal purpose.  We reserve the right in our sole discretion to ruminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party.  In such event, We may inform your Internet service provider of your activities and take appropriate legal action.

Site modifications.

We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party.  We also reserve the right, in our sole discretion, to impose limits on certain features and services.

Privacy policy

Alamo takes your privacy seriously.  Any information submitted on or collected through the Site is subject to our Privacy Policy, the terms of which are incorporated into these Terms of Use.

Links to other sites.

This Site may include links to third-party websites.  Alamo does not control and is not responsible for the content of privacy policies of any linked website and the inclusion of any link on the Site does not imply our endorsement of it.

Electronic communications.

By using the Site, you consent to receiving electronic communications and notices from Alamo regarding your reservation request and any transaction entered through the Site.  You agree that any notice, agreement, disclosure or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Intelectual property.

The content, structure and layout of this Site, as well as the program code (collectively, the “Content”), are owned by Alamo.  All intellectual property rights 9e.g. trademark and copyrights, database rights) are owned by Vanguard Trademark Holdings USA, LLC (“Vanguard”), an affiliate of Alamo, and are protected by law.  All rights reserved.  You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content.  Any other use of the Content is strictly prohibited, unless you have our prior written permission.  The Site may also contain content that is owned by third parties, including our advertisers.  You may use such third-party content only as expressly authorized by the applicable owner.  All requests for permission to reprint or make any other use of the Content should be addressed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmins@erac.com.  Alamo does not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties.

ALAMO, Alamo Rent A Car and “Drive Happy” are included in the family of trademarks and service marks owned by Vanguard and its affiliates (this is not an all-inclusive list of Vanguard’s trademarks and service marks).  Trademarks and service marks designated with the “®” symbol are registered with the U.S. Patent and Trademark Office and with numerous foreign countries.  Other trademarks and service marks belonging to Vanguard and its affiliates may be designated with the “SM” or “TM” symbols.  Our trademarks and service marks may not be used in connection with any product or service without our prior written permission.  All other trademarks and names not owned by Vanguard that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to our endorsed by Alamo.

Vanguard has a number of pending patent applications, both US and foreign, covering various aspects of this Site, and users are cautioned from copying, adopting, using or otherwise borrowing any techniques, menu operations, or other functional aspects or features as doing so may well result in liability for patent infringement.

Claims of copyright infringement.

If you believe that materials posted on the Site violate your intellectual property rights, please contact Alamo as Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@erac.com.  Please include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed upon; (3) a description of where the material is located on the Site; (4) your address, telephone number and e-mail address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and (6) your statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or other interest owner or are authorized to act on the owner’s behalf.

Use of information submitted.

You agree that Alamo is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and relating, modifying or improving the Site or other products or services.

No warranty.

While We use our reasonable efforts to maintain the accuracy and reliability of the Site, We do not warrant or represent that it will always function or be error-free or that we will accept your request for a reservation of that We will not cancel a reservation.  We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation.  Your access and use of the Site are at your own risk.  Without limiting the foregoing, THE SITE, ITS CONTENT AND ITS FUNCTIONALITY ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you.

Limitation of liability.


Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you.  If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.


You agree to indemnify and hold Alamo and its related companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and costs, arising, directly or indirectly, in whole or in part, out of your violation of any law or the rights of any person.

Governing law.

These Terms of Use are governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles.

Force majeure.

Alamo will not be responsible or liable to you, or deemed in default or breach hereunder by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is due to natural disaster, adverse weather conditions, strikes, labor disputes, civil disturbances or strife, riot, rebellion, invasion, disease or epidemic, hostilities, war, terrorist attack or threats, acts of God, flood, fire, sabotage, fluctuations or non-availability of electrical power, heat or light, acts of government authority (including product recalls, embargo, and trade/travel restrictions), loss or destruction of property, inventory or equipment, or any other circumstances or causes beyond Alamo’s reasonable control.


If any provision of these Terms of Use is held to be invalid or unenforceable, that provision must be construed consistent with applicable law, and the remaining provisions must be enforced.  Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section.  Our failure to enforce any provision of these Terms of Use does not constitute a waiver of that or any other provision.  These Terms of Use set forth the entire agreement between you and Alamo in connection with your use of this Site.

Contact Us

If you have any questions about these Terms of Use, please contact us at customerservice@alamo.gt